Efficiently Training End Users on New Software Applications


Challenge


Like many software developers, a developer of solutions for the banking industry struggled to keep up with its clients’ training needs. They had been sending trainers to their clients’ locations for up to a week at a time but rapid growth made that model impractical. They needed a more efficient process for training their geographically dispersed customer base.

Solution


LeanForward designed and developed several custom elearning programs on their unique solutions. These included numerous interactive software simulations and in some cases, an Avatar to lead end users through the programs. The organization also licensed LeanForward’s intuitive LearnPoint™ Learning Management System to manage and document their end user training.

Results


These elearning programs reduced the need to provide instructor led training, decreased the volume of help desk calls and also accelerated new client implementations by providing end users with immediate access to the training they needed. In addition, LearnPoint™ significantly reduced the administrative effort required to manage their end user training by empowering users to self-register for the system, automatically enrolling them in the appropriate training based on their company and role and then automatically documenting their progress.

A New eLearning Experience


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