Job Aids

Job aids, sometimes referred to as Performance Support Tools, are reference materials that provide users with critical information that can not be easily memorized.  Job aids may provide users with quick access to information such as procedures, product codes, specifications or flow charts.

Tutorials are another form of job aids.  Tutorials guide users through a process in situations where it does not make sense for the user to memorize how to perform the process.  Tutorials are often used in situations where:

• the process is extremely complex and difficult to memorize.
• the user will not be performing the process often enough to memorize it.
• the process changes too frequently to be memorized.

Click here to contact LeanForward and find out how our innovative Job Aids can help your organization improve performance.